Learning Center

Webinar: Value Streams: Value Creation, Value Consumption & Navigation

Recorded On: 08/16/2023

Delivering customer and related stakeholder value underpins a wide range of critical focal points for organizations including improving the customer experience, maximizing partner engagement, and ensuring that business leaders and other professionals can function at peak performance. Various disciplines look at value consumption, such as customer journey mapping while other disciplines focus on value creation. Bringing these two perspectives together establishes a focal point for maximizing investments to deliver stakeholder value while optimizing the capabilities needed to do so. This webinar will examine the value consumption / value creation concepts through the lens of business architecture and the role the dual view plays in selecting and shaping investments and related initiatives.

Presenters: William Ulrich

William Ulrich

William Ulrich of TSG, INC, is a strategic planning consultant. He has written several books, published hundreds of articles and papers, and has worked with numerous large corporations and government agencies. William participates in various industry events and is a featured speaker at many of these events. William  latest book is titled Business Architecture: the Art and Practice of Business Transformation. William is Partner and Cofounder of Business Architecture Associates and Cutter Consortium Fellow. William serves on the Board of Directors, Editorial Board and is President of the Business Architecture Guild.

Whynde Kuehn

Whynde Kuehn is a long-time business architecture practitioner, Business Architecture Practice leader, and played a key role in the largest business architecture-led transformation in the world.  She is a recognized thought leader in business architecture, and has developed and taught comprehensive, large-scale business architecture training programs for clients. She is a Co-Founder, Board Member and Editorial Board Member of the Business Architecture Guild.  As a result of her passion for social and environmental change, she also applies her skills in business architecture to help social entrepreneurs in Africa to start, scale and sustain successful businesses.  

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Webinar
Recorded 08/16/2023  |  60 minutes
Recorded 08/16/2023  |  60 minutes Delivering customer and related stakeholder value underpins a wide range of critical focal points for organizations including improving the customer experience, maximizing partner engagement, and ensuring that business leaders and other professionals can function at peak performance. Various disciplines look at value consumption, such as customer journey mapping while other disciplines focus on value creation. Bringing these two perspectives together establishes a focal point for maximizing investments to deliver stakeholder value while optimizing the capabilities needed to do so. This webinar will examine the value consumption / value creation concepts through the lens of business architecture and the role the dual view plays in selecting and shaping investments and related initiatives.
Quiz Acknowledgement
Agree to terms to continue.
Agree to terms to continue. If you are a designated Certified Business Architect and wish to earn a CEU for viewing this webinar please complete this acknowledgement to take the quiz.
Quiz
3 Questions  |  1 attempt  |  3/3 points to pass  |  Graded as Pass/Fail
3 Questions  |  1 attempt  |  3/3 points to pass  |  Graded as Pass/Fail
CEU
1.00 CEU credit  |  No certificate available
1.00 CEU credit  |  No certificate available