The COVID-19 pandemic reshaped the global health care workforce, infrastructure and supply chain and accelerated change across industry to adopt and innovate the ecosystem.

The pandemic has influenced how consumers view and consume healthcare and healthcare companies focus on improving the customer experience. Healthcare payers, providers and employers are investing in start-ups to deliver complete healthcare solutions to consumers.

The healthcare ecosystems of the future will be centered on the patient and require capabilities that include traditional care, home and self-care, social care, daily activities, and financing support. Finding of an efficient way capturing of those capabilities, effective mapping of consumer-focused value delivery should help to accelerate healthcare industry changes.

The Business Architecture Guild Healthcare Provider Industry Reference model provides the required building blocks such as capabilities, value streams, organization and stakeholder maps, healthcare information concepts that allow to support successful healthcare organization transformation.

Alignment with the Guild’s Common reference model’s value streams, strategic and supporting capabilities extends the Healthcare provider model and simplifies a support of healthcare organization corporate functions. The future steps in development of the reference model include a building of the relevant business scenarios that turns the model into effective innovation tool.